Customer Service (mon-fri 8:00-17:00): (+34) 650 80 60 22

Privacy policy

Information rights

The information received by Xviolins through its website will be treated with the utmost confidentiality. Xviolins at all times observe the existing rules on data protection, in particular, Law 15/1999 of December 13, Protection of Personal Data, and take the steps necessary to, in relation to such data, avoid alteration, loss and unauthorized access, and for our employees to observe these requirements and the duty of secrecy on the subject of data protection and other applicable confidentiality obligations. It also undertakes not to use the personal data of the users of the site for other purposes unrelated to the subject of hiring the services it provides.

Under current legislation, Xviolins collects personal information of its customers and includes them in a file that holds and for which treatment is exclusively for the purpose of managing the Company requested orders and answer queries that users can formulate. The entity responsible for the files is Xviolins.

The user must provide the data and circumstances necessary to place the order (full name or company name, address, email address, phone / fax). Registration of this information is required, the lack of complementation of the same by the user or providing incorrect data will prevent the correct administration of orders. Xviolins request additional personal information for statistical purposes to meet the user's profile. The user can ignore or fail to communicate any data or personal circumstance that is not absolutely necessary for a customer account or purchase formalization.

The data may be used by Xviolins to send the user information about advertising offers and information to the email address provided or personal, to which the client consents; however, the customer may choose at any time to reject sending such information by sending an e-mail to that effect to 4FQ.A3GRFG1W@ASK3Y1@. Likewise, the client expressly consents Xviolins to submit such data to companies or banks for transport management and collection of the order. Xviolins may also perform other data communications provided by law.

Data collected by Xviolins may be processed and stored in Spain. Similarly, may conduct international transfers of data to countries outside the EU., for which the client gives express consent, all in accordance with the provisions of the law.

Right of access, rectification, cancellation and opposition

Xviolins, entity receiving the data collected on this page, you agree to respect and provide stakeholders with the exercise of the rights recognized by law and, in particular, the rights of data access, rectification, cancellation data and opposition, if relevant. Such rights may be exercised by the user or, if applicable, by his representative, through a written and signed request to the following address: Apartado Postal 1118, CP: 08228 Terrassa (Barcelona), España.

Security in the treatment process and data escrow computer

Xviolins represent and warrant that maintains security levels for the protection of personal data as provided by legislation, and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of data provided by users. All this notwithstanding the fact that the user expressly accepts that Internet security measures are not impregnable.


Cookies are small pieces of information needed to log in as user online during your visit to our website. This way we can provide you a purchase without difficulty. With cookies, for example, addresses the role of the "shopping cart" and "memory function". Your browser stores cookies on the hard drive only during the current session, also need only a minimal memory space and do not harm your computer. The cookies do not contain any specific personal information. Most of the cookies used by us are re-delete from your hard drive at the end of the browser session (so-called session cookies). Other cookies remain on your computer and allow us to recognize you on your next visit (so-called permanent cookies).

Most browsers accept cookies as standard and, regardless of them, allowing or preventing security settings or memorized temporary cookies. When you disable cookies, You get no certain applications in website and may not be displayed properly some of the pages of the site.

Without your express consent, by activating cookies, Xviolins will not link in cookies stored data with your personal data (name, address, etc..). For using our shopping cart, you have to admit the cookies [temporary / permanent].

Enabling cookies:

Microsoft Internet Explorer: "Tools" -> "Internet Options" -> "Privacy" -> "Settings / expanded ..." -> "Cookies / accept"

Netscape browser: "Process" -> "Settings" -> "More" -> "Cookies (accept all cookies)"

Opera: "File" -> "Settings" -> "Private Sphere" -> "Accept all cookies without consultation"

Mozilla Firefox: "extras" -> "Settings" -> "Privacy" -> "cookies" -> "OK"

Xviolins is audited annually by a firm specializing in official and personal data protection in order to offer its customers the highest standard of protection.

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